My group and I are working on our affinity maps for our 100+ ideas. These are two of the ways we have decided to illustrate our ideas and group them.

My group and I are working on our affinity maps for our 100+ ideas. These are two of the ways we have decided to illustrate our ideas and group them.

Got some excellent feedback from my class and Prof.Bau. Learned a lot about managing content on my posters and a little bit about visual design. 
Working on the final drafts of both posters now. Stay tuned.

Thanks for SCAD STYLE, Don Norman came here and made an impressive speech for us.

Presentation as Teague members for analyzing the perspectives on service design. And critical review after this.

Final wall charts done for the brand performance audit III

Stumbled across these two images. The first is someones project on their definition of service design. I found this to be nicely illustrated.

The second is a helpful way on how to organize and layout personas for your presentations. I personally struggled with creating a though persona for our last project, so I’ll keep this in the back of my mind for the next persona I have to create. I also enjoyed the way they laid out their info graphic, it is clear and easy to follow. Hope this helps some of you!

Bruce Claxton Lecture:

I attended the Bruce Claxton yesterday, and was delighted to recognize some of the design thinking techniques he mentioned as the ones that we had just learned about in SERV 216. Some things that I took from his lecture that I thought were important to know was his spiel on passion. If you aren’t passionate about it, then there isn’t any reason for anyone to be passionate about it—-and it’s probably not worth it.

I also liked when he talked about knowing what rules to break, and how design is about breaking the rules.

I was struck by “inspired leaders work from the inside out”, and how the design mindset is now shirting from the outside in, to the inside out. I think this is especially important to remember as we need to remember to design and create with the end user in mind, perhaps even co-creating with the end-user for the best possible product.

100K Homes - Research

As we are hoping to help homeless people in Savannah, part of our research involves looking at what other communities are doing and how we can either implement their processes or work with them to improve the Savannah Community.

I researched 100K Homes, a program that enables homeless people to get a house. More than 60% of homeless people have drug or alcohol addictions and 30% suffer from mental illness. These cause them to diseases such as liver disease, cirrhosis, cancers, pneumonia, heart conditions and more… leading them to be in the emergency room more than three times in three months. Considering that one night in the ER is as expensive as a month’s rent in most places, it is actually cheaper to give these people a home -which will eventually lead them to a healthier life- than to let them survive on the street hoping they will get healthier (they usually get in worst conditions if let on the streets…). 100K Homes works with landlords and the government to cover most of the rent but asks the beneficiary to cover 30% of their earnings (which they get through social security or part-time work for example).

This system has been working really well as two years after implementation, more than 85% of these people were still in the provided housing and were very unlikely to become homeless again. As of February 9th, 80K homeless people were taken off the streets and successfully integrated a home.

I think this program has proven its worth and it would definitely be great to give it a try in Savannah!

Co-creation #1 / Homelessness in Savannah

Our first co-creation session with Marvin Heery and his partners went great. After getting to know each other, we broke the group into teams to get insights on each persona we had previously created, based on our research. 

Above is Jena. As a teenager, she would get help from a legal advisor coming to check on her everyday. The advisor would probably help her to track her birth certificate which would enable Jena to get in touch with other family members. Jena would get a free bus pass to get around town and be able to attend school. She could also get help from the homeless liaison officer, in charge of helping homeless people for transportation. Finally, Jena would have to get a dual diagnosis to figure out what kind of abuse she suffered from and how to recover from that. 

Following are Mariah and Billy. They would probably be directed to a shelter center - however, the maximum stay is 90 days. The aim for Mariah would be to figure out her short term needs and get help to achieve them. One of these goals could be to find a way to afford child care so she can go look for a job while Billy is taken care of. Since she dropped out of high school she would also probably need to go through GED classes in order to get a degree.

Below is Nick. The challenge here is that people like Nick do not realize they could be homeless in a few months. There is a need to promote awareness. An option could be a simple phone call and provide people with benefits so that they will not only listen but change their behavior. The EAP (Employment Assistance Program) helps in that way but there is a lack of awareness of available resources. People like Nick need to stop focusing on their “wants” and rather focus on their “needs”. 

Finally, here is John. People like him give up on getting a new stable life because of the long process and the amount of paperwork they have to go through. He would however get Veteran’s benefits but will not necessarily go through the process of getting them because of the inefficient process and not wanting to deal with institutions. Again, there is also a lack of awareness and no communication to help them understand they could be helped. 

Overall - we got a better understanding of our personas and I feel like the attendees of our workshop were happy to start working with us. We were actually invited to come see the shelters so I hope this will happen soon! 
Going back to our focus: the entry system, the group agreed on several aspects:
- There should be one single entry system for all organizations may they be non-profits or governmental. This will help the understanding of the process, especially for our end-users.
- The first step of this entry system should be a quick diagnostic of what is happening. Each person has a different background and consequently different needs and goals. 
- The younger generation should have an accessible learning curriculum to be able to fairly compete for job applications 
- There should be an educational system to teach people on the line and below (homeless people) how to spend their money and especially how to live with 200$ a week as this seems to be the average.

To improve the next co-creation workshop, I would suggest having a time table of each activity and be clearer about the schedule. Even though we did not get overtime, I think it would had helped and I did not really know how to interrupt the vivid conversations to say “5 min left” or “ok, let’s gather our insights and share with the rest of the room…”

Sketching out concepts to create a weather proof, cross generational, and low cost activity to make people smile.

What were some spontaneous moments that made you smile?

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